Okemos Auto Collection
BMW of Okemos Sale: 800-215-6944
Close
Okemos Auto Collection Search Button
Search
SERVICE DEPARTMENT
Directions Link

Our Location

Okemos Auto Collection
2186 Jolly Rd.

Okemos, MI 48864

Service: 517-853-2600

Service Hours

Monday7:30 am - 8:00 pm
Tuesday7:30 am - 6:00 pm
Wednesday7:30 am - 6:00 pm
Thursday7:30 am - 6:00 pm
Friday7:30 am - 6:00 pm
Saturday8:00 am - 2:00 pm
SundayClosed

Our Service Department

Problem with your vehicle? Time for your next scheduled maintenance? Our well trained service staff are here to provide you with the highest levels of customer satisfaction.

BMW Service Special

$139.99 Fall Service Checkup

Includes cabin air filter replacement, A/C system deodorizer, fluids top off, brake inspection, tire check, coolant system check, and a multi-point inspection.

*Cannot be combined with any other offer. See your Service Advisor for more details. Coupon must be presented at time of service. Offer Expires 10/31/2017

Get the QR Code for pass URL
For apple Wallet.

Scan the QR Code using a scanner app on your smartphone.
Porsche Special Offer

$25 OFF

On your next scheduled intermediate maintenance service.
*Cannot be combined with any other offer. See your Service Advisor for more details. Offer expires 10/31/2017

Get the QR Code for pass URL
For apple Wallet.

Scan the QR Code using a scanner app on your smartphone.
BMW Service Special

$50 Wildcard Special Offer

$50 Wildcard Offer to be utilized at your Service Center on any service or repair with a minimum purchase of $250.

*Cannot be combined with any other offer. See your Service Advisor for more details. Coupon must be presented at time of service. (Offer Expires 10/31/2017)

Get the QR Code for pass URL
For apple Wallet.

Scan the QR Code using a scanner app on your smartphone.
BMW Service Special

$99.95 Value Service Oil Change

We provide an Eco-friendly oil change with up to 7 quarts of premium synthetic oil and an original BMW oil filter. Excludes all M Models and Diesel models

*Cannot be combined with any other offer. See your Service Advisor for more details. (Offer Expires 10/31/2017)

Get the QR Code for pass URL
For apple Wallet.

Scan the QR Code using a scanner app on your smartphone.
BMW, Mercedes-Benz and Porsche Parts Special Offer

15% Off All BMW Winter Tire Packages

15% off all BMW, Mercedes-Benz and Porsche winter tire packages

*Cannot be combined with any other offer and all purchases must be made in store only. See your Parts Department for more details. Coupon must be presented at time of service.(Offer Expires 10/31/2017)

Get the QR Code for pass URL
For apple Wallet.

Scan the QR Code using a scanner app on your smartphone.
Mercedes-Benz Special

Spend & Save up to $200

Spend up to $199 and save $25 Spend $200-499 save $50 Spend 500-999 save $100 Spend $1000 or more save $200

Offer is not valid on A and B Services, not valid on tires and can not be combined with an other offers or coupons. Offer ends 10/31/2017. Coupon must be presented at time of service.

Get the QR Code for pass URL
For apple Wallet.

Scan the QR Code using a scanner app on your smartphone.
BMW Service Special

$25 Off a Four Wheel Alignment

Keep your BMW aligned. Take $25 off a four wheel alignment.

See Service advisor for details. Can-not be combined with any other offer. Must present coupon at time of service. Expires 10/31/2017

Get the QR Code for pass URL
For apple Wallet.

Scan the QR Code using a scanner app on your smartphone.
BMW Service Special

UP TO $100.00 OFF BMW APPROVED TIRES

Purchase 4 select Pirelli, Continental or Bridgestone BMW Approved Tires and receive up to $100 off via mail-in rebate. See your BMW Center for rebate form and additional details. Offer ends January 31, 2018.

*Cannot be combined with any other offer. See your Service Advisor for more details. Coupon must be presented at time of service. Offer Expires 10/31/2017

Get the QR Code for pass URL
For apple Wallet.

Scan the QR Code using a scanner app on your smartphone.
Porsche Special Offer

$50 OFF

On your next scheduled major maintenance service.
*Cannot be combined with any other offer. See your Service Advisor for more details. Offer expires 10/31/2017

Get the QR Code for pass URL
For apple Wallet.

Scan the QR Code using a scanner app on your smartphone.

Meet Our Service Staff

matthart
X
My name is Matt Hart. I have 14 years of experience and have been with Okemos Auto Collection for 9 years. I have recently joined the Service Department and am excited to be more hands on with customer service. Taking care of our customers is the number one priority for my staff and myself. I enjoy spending time with my family and just about any activity outdoors. Being involved with youth sports is another passion I have. Feel free to contact me personally with any of your service needs.
Service Manager
Matt Hart
edchapman
X
Hello my name is Ed Chapman and I started in this business in June of 2000. I am a Certified State of Michigan Technician, Certified ASE Master Technician, Certified Porsche Brand Ambassador and a Certified Mercedes-Benz Service Advisor. I have been married since 1989 and have two children that completed the Albert M. Serra College Scholarship Program. I am happy to assist you with all of your vehicle needs.
Service Advisor
Ed Chapman
dianlu
X
Hello my name is Dian Lu. I have been fortunate to be part of a great team over the past two years here at the Okemos Auto Collection. I started work at a young age of 16 and have worked with many different industries from sales, food service, to construction, specifically in the service and customer care aspect. I strive to provide the best possible service to you and your family while your vehicle is in my care. In my spare time I enjoy spending time in various volunteering capacities, especially animal rescue. Feel free to contact me with any of your service needs.
Service Advisor
Dian Lu
mikespencer
X
Hello My name is Mike. I previously worked at Lexus of Lansing after 12 years as a service advisor and have been working in the automotive field for a total of 25 years. I started as an oil tech and climbed my way up the ladder to becoming a fully certified master technician. I made the transition into service consulting back in 2000. I am diversified in the automobile industry and have worked for Chrysler, GM, Honda, Toyota, and Lexus. I am very much looking forward to providing our BMW and Mercedes-Benz customers with the superior customer service experience our dealership is known for.
Service Advisor
Michael Spencer
paul
X
Hello, my name is Paul Stenzel. I started working in the automotive industry in 1995. Over the years I have had experience working with several luxury car brands including BMW, Jaguar, Land Rover, Range Rover and Lexus. I have filled many roles within the dealership including paint and body technician, sales and service advisor. I am proud to be a part of the team at Okemos Auto Collection, working with some of the finest vehicles in the industry. You can find me in the service lane where I will be happy to assist you with any of your vehicle needs.
Service Advisor
Paul Stenzel
stanleyslaughter
X
Hello, my name is Stanley Slaughter. I am the Service Porter here at the OAC and have over eight years of customer service behind me. As a Service Porter I wear many hats, from making sure your vehicle is clean upon delivery to putting air in your tires. I look forward to assisting you with anything I can; you can find me in the Service Lane!
Service Porter
Stanley Slaughter
haleyjames
X
Hello, my names is Haley James and I started at OAC in April of 2016 as a service administrator and Marketing Coordinator. I’m here to make your appointment scheduling as easy as possible, as well as following up with you on your service. If you have any questions I’m here for you. I can be found in the Service Department.
Service Administrator
Haley James
danschneider
X
Hello, my name is Dan Schneider and I am the Courtesy Driver for Okemos Auto Collection. I have been with the OAC since August 1999 and I am here to drive you to and from our dealership while your vehicle is being serviced. I am happy to take you wherever you need to go!
Courtesy Driver
Dan Schneider

Contact Information


The service was great. I also think very highly of my Service Advisor Michael Spencer. I have encountered him twice and each occasion he was very professional and respectable.

My experience with Dian is always positive. He is an asset to OAC, if i get a survey, i would love to give a positive feedback.

Thanks to Jeff Kusitchek for two recent car purchase sales. Jeff is professional knowledgeable, honest and sincere. He waited 16 years for us so we felt it only fair to buy two. Thanks.

Stephanie was great, helpful and very thorough. It's the best interaction I've had at any dealership since I can remember.

Stephanie and the whole team there was outstanding, as always. I appreciate you guys getting my car in so quickly, ensuring I have alternate transportation while my car is there, and taking good care of my vehicle. Thanks so much.

Dian is a rock star! We only use Okemos for our import inspections.

Jimmy was super accommodating and helpful through the entire process. I highly recommend coming in and seeing him!

Service from Dian was unbelievable. Not only was the repair performed quickly and efficiently, but he went above and beyond to address some other issues of the car

To be honest with you, so far there is no better place than Okemos BMW car service. Stephanie was always available to satisfy my requests, always in a great mood to make me feel as a family member of the dealership. The entire experience , JUST FOR A OIL CHANGE REQUEST , was really painless, and so...

Great sales experience with Steve Muldoon. Sales staff is great including Steve Sheheen. Always a pleasant experience. Service staff excellent and helpful. Stephanie is great. Also got a good deal and no high pressure bs. A pleasure to deal with.picked the BMW I ordered at the performance center...

I had a great experience and Matt has been very helpful and patient with me, so I appreciate the excellent customer service. Look forward to coming back for future service appointments.

Met promptly when I arrived. Steve Muldoon took time to show me my options, to suggest ones I hadn't considered, and explained each option. He never pushed, but was effective, efficient, and knowledgeable.

Tim Tabor and Jeff Kositchek made the experience very comfortable and easy. They were extremely helpful and patient when we were looking and test-driving the vehicles. We wouldn't hesitate to recommend them and the dealership to friends and family.

I really had a super car buying experience when working with Jake Walker as my client advisor! He was pleasant to deal with and provided everything that he said he would in a very expedient way! I would definitely recommend Jake to others seeking a BMW

From the beginning to the end I felt like service department was on my side, and trying to repair my vehicle as well and as quickly as possible. I especially appreciate the help of our Service Advisor, Dian Lu. He went out of his way to give us updates.

My car was not fixed properly at Mercedes-Benz of Novi until I bought my car to Okemos Auto Collection. My experience as a first time customer was a wonderful one and that mostly because of the fair price of the service and the Service Advisor, Dian Lu. He took the time to explain. He was committed...

We live in Novi and mere walking distance from a closer dealership. Our experience there was horrendous and I was frankly disgusted with MB. It just so happens that my husband was searching the Internet and came across Okemos. While it was a drive we figured it was worth a shot.It was quite a...

I just recently bought a New Mercedes-Benz ML350 from the Okemos Auto Collection and it was an absolutely wonderful experience. Our salesperson, Linda Daub helped us find the exact vehicle we were looking for and took care of all of our needs. During delivery she went over the entire car with us...

Thank you Steve Shaheen and team for helping us purchase our brand new BMW 428. First, the car is absolutely amazing! The transaction was simple and easy, and Matt showed us so many cool awesome things about the car, we were just blown away. Everybody who helped us was professional, courteous and...

Over the years, I've owned 3 MB's and they have all been serviced at the OAC. I recently bought a used SL 500, but before I spent my money, I asked Paulette to have it inspected by her service techs. I was told exactly what it needed and the approximate cost. I could not have been happier,...

View All Testimonials